Team Leader

5 days ago

New Plymouth Central, New Zealand Animates Full time NZ$60,000 - NZ$80,000 per year

Who are we?

Animates is New Zealand's leading pet care company with 47 pet specialty retail stores, 33 grooming salons, 15 vet clinics and growing

Our busy New Plymouth store has a fun, dynamic culture, with our Store Manager, recently winning the National Animates Store Manager of the Year award - it's no wonder the team love coming to work

We are looking for an experienced person to join us in this fixed-term, Team Leader - Operations position, to cover a team member who is on parental leave and expected to return on 03 September 2026.

The role is working 40 hours per week from Sundays to Thursdays and conveniently located close to public transport.

What you'll be doing:

Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values-led culture and extensive training will ensure you're confident providing specialist advice to pet parents and empower you to deliver operational excellence in merchandising, inventory control and e-commerce fulfilment.

Key responsibilities in addition to providing customer service:

  • Receiving, counting, and merchandising stock
  • Maintaining accurate ticketing
  • Managing home delivery and/or click and collect
  • Providing operational coaching and development to other team members
  • As a senior member of the team, provide cover when the Assistant Store Manager or Store Manager are absent

What we're looking for:

You'll have operational experience in a high-volume retail environment, enjoy providing excellent customer service and have demonstrated experience driving performance through effective coaching.

To be successful you'll also have:

  • A positive attitude and dedication to being a valuable team member
  • A growth mindset and proactively seek solutions
  • Physical ability to lift stock (up to 20kg)
  • Business knowledge and financial acumen

What we offer:

  • Ongoing learning and development
  • Various career progression pathways
  • Generous discounts at our retail stores and vet clinics
  • Parental leave benefits to support your growing family
  • Give back to your chosen charities through our 'Paws for Good' volunteer leave
  • Paid bereavement leave following the loss of a pet
  • Access to free counselling through our Employee Assistance Programme

Why you will love Animates:

You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets. We offer a supportive company culture with leaders committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer.

If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career

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