Recoveries & Settlements Specialist

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

Reporting to the Claims Recoveries Manager, you will minimize the impact of claims costs for Tower and seek to recover costs from both third-party insurers and uninsured third parties in the shortest possible timeframe with the intention of maximising the chance of a successful recovery. You will use your negotiation skills to reach an agreeable settlement whilst mitigating the chance of entering a litigation process.

**You can expect to be across the following**:

- Management of Recoveries incurred by Tower.
- Establish details of the debtor (including their insurer, if applicable).
- Approach either the at-fault third party or their insurer to negotiate settlement of costs via a range of channels to maximize the chance of successful contact.
- Prepare the recovery of claims right through to the Disputes Tribunal if you have not been able to reach an agreeable settlement.
- Refer files that have not had successful contact with third-party agents and assist them with any inquiries they may have in their attempts to make contact.
- Follow up Disputes Tribunal outcomes to ensure settlement by the debtor, referring to court action where necessary.
- Remain up to date with the legislative requirements affecting our business.

**What you'll need**

You must have an understanding of Insurance liability and the GI Claim Lifecycle; and you must be resilient with an ability to negotiate debt recovery. You must also be able to understand financial vulnerability and respond accordingly.

**To be successful in this role, you will also be able to demonstrate the following**:

- Minimum 6 months + experience in managing motor /complex/ property claims
- Experience of Disputes Tribunal proceeding is an advantage.
- 2 years' experience in the Insurance or Financial Services Industry preferred.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more