Recoveries Officer

**Why work with Assurant?**

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

**Some of the benefits we offer to our team members are**:

- Development programs and study grants and support for higher education
- Cultural day off to celebrate what’s important to you
- International and Local mentoring programs
- Diversity panels and employee resource groups
- Hybrid work model - 3 days onsite, 2 days remote in new modern offices
- 2 Mental Health recharge days per year
- Annual health & wellbeing allowance to contribute to your overall wellbeing
- Volunteering opportunities to give back to a cause that is important to you

**What’s the role about?**

Reporting to the Motor Claims Manager, this role is responsible for working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans. We are seeking an individual who is self-motivated and is experienced in New Zealand Case Law and experienced in dealing with Motor Vehicle claims.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week.

**Some of the key responsibilities**:

- Working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans.
- Liaising between 3rd Party Insurers, Brokers and Lawyers
- Preparing cases and representing the company at Disputes Tribunal Hearings
- Negotiating and confirming repayment of debt in a professional and service-oriented manner
- Receive and investigate customer complaints, and escalate as required

**About you**:

- Minimum two years experience in insurance and recoveries
- Understanding of Motor vehicle claims processes
- Strong knowledge of Motor vehicle damage and repair
- Knowledge of Road User Code and Land Transport (Road User) Rule 2004
- Knowledge of New Zealand legal system and processes, including experience attending Disputes Tribunal cases
- Ability to plan and prioritise tasks to meet timeframes
- Proven customer service skills
- Confident negotiator

**To apply**:
**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.