Visitor Services Representative

**Permanent and full time opportunity to work in the stunning Waitakere Ranges**:

- **Level up your career journey by joining Auckland Council's Regional Parks**:

- **The best opportunity to provide exceptional Manaakitanga and share your passion for Auckland's Regional Parks**

**He angitūtanga: The opportunity**

Arataki Visitor Centre is seeking a friendly and motivated **Visitor Services Representative **to create exceptional experiences for visitors in the stunning Waitākere Ranges, one of Tāmaki Makaurau Auckland’s favourite playgrounds. Your contributions will also help foster positive relationships with the local community.

This role involves a 5-day work week **including weekends and public holidays **as the Arataki Visitor Centre is a 364-day operation excluding Christmas day. **The potential rostered shift is Sunday - Thursday.**

You will primarily focus on delivering comprehensive information about Auckland Council Regional Parks, particularly the Waitākere Ranges.

What you can expect on a day-to-day basis:

- Assisting visitors with bookings and track information (where to go and what to see)
- Deliver introductory and community talks on request
- Facilitate and support with Arataki Visitor Centre events
- Assist with merchandising and providing excellent customer service to visitors at the retail store
- Collaborate with our Iwi Partners to develop and maintain our commitment to Te Ao Māori

It’s your challenge to offer exceptional **Manaakitanga** and help shape the best visitor experience.

**Please view the position description **here**

**He kōrero mōu: About you**

This role requires experience in similar customer-centric roles, with a sound understanding of Auckland’s Regional Parks, in particular the Waitakere Regional Park. Your background would include customer service which may have been gained in the Tourism, Hospitality, Events or other Service industries.

You’ll be a great team player, and will be able to demonstrate:

- At least 1 years' experience in a customer service or retail based role
- Experience with outdoor tourism, recreation, conservation and/or visitor centres
- Experience with Advanced Retail **(highly desired)**:

- A full, clean and valid New Zealand driver's licence **(preferred)**:

- Knowledge of Te Reo would be advantageous **(highly desired)**

**Ngā āhuatanga kei a mātou: What we offer**
***
The Arataki Visitor Centre is a popular location for tourists and locals alike. We are a passionate team that delivers great customer service and produces community-focused events while providing a supportive work environment. **This is a permanent full-time position with 40 hours per week, starting at $27.80 per hour depending on skillset and experience.**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.6 million people. We are progressive socially, culturally and environmentally while we work towards creating change that has an impact on our journey to becoming a world-class city for our ratepayers and residents.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts
- Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many._

**Applications close**:Tuesday 29th October
- Our employer Kiwisaver contribution is additional to base salary offered._

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- This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing._
- Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing_