Casual Visitor Host

1 day ago

Auckland City, New Zealand Auckland War Memorial Museum Full time

Posted: 19/08/2024

Closing Date: 01/09/2024

**Job Type**: Casual

Location: Auckland

Job Category: Call Centre and Customer Service

**Tāmaki Paenga Hira: Tui tui hono tangata, whenua me te moana.**

**Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas**

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections, developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.

The Auckland Museum is currently looking for Visitor Hosts to support us to deliver a high-quality visitor experience through customer service and positive interactions with the public whilst ensuring the safety and security of visitors, staff and collections.

The fundamental part of a Visitor Host is to be the first point of contact for all our visitors to provide a warm welcome and a great visitor experience in keeping with Manaakitanga (respect, humility, kindness and honesty to others) and Kaitiakitanga (guardianship and protection). Our Visitor Hosts will also process visitor payments including cash handling, EFTPOS, and ticketing.

**Desired Skills and Experience**:
We are looking for people who have:

- Previous experience working in a customer facing role or willingness to learn
- Outstanding customer service skills with a proactive approach
- The ability to handle difficult customer situations in a calm and collected manner whilst demonstrating empathy
- Have an awareness of a wide range of cultures and associated protocol and traditions within Auckland
- Cash Handling experience and are good with numeracy
- A “can-do” positive attitude; thinking outside of the square to solve problems or issues

Closing Date: 1 September 2024

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Vā and He Korahi Māori strategies. We also offer a range of great benefits including an award-winning wellbeing programme.

**This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.**

**He Oranga Tāngata ka ao**
**Enriching lives. Inspiring discoveries

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