Visitor Experience Manager

Date: 24 Nov 2025

Location:
Central Auckland, NZ, 1010

Description:

• Start late Jan/early Feb 2026
• Join a supportive, inclusive team
• Salary range: $85k–$95k, depending on experience

Visitor Experience Manager / Kaiwhakahaere Wheako Manuhiri

He angitūtanga: The opportunity

Auckland Art Gallery Toi o Tāmaki is a cultural leader in Aotearoa New Zealand. We strengthen and enrich our communities through art and ideas. We offer inspiring art experiences that engage and challenge diverse audiences through our extensive collection of New Zealand and international art, as well as presenting a dynamic programme of temporary exhibitions, public engagement, and outreach activities.

We are seeking a highly motivated and experienced Visitor Experience Manager to lead our Visitor Experience Team—including Senior Gallery Assistants, Gallery Assistants, and our Visitor Experience Coordinator. The successful candidate will be responsible for providing a high standard of manaakitanga for all visitors to the Gallery and overseeing the operational delivery of the visitor experience.

This role is one of two full-time, shared positions, with responsibilities across both positions. This specific vacancy is for the Sunday–Thursday rostered position (with Fridays and Saturdays off). The other position covers the Tuesday–Saturday rostered position.

Responsibilities include operational leadership, staff development, rostering, budget and resource management, policy and procedure oversight, visitor research and feedback, and risk and incident management for visitors, staff, and artworks.

For a full position description, please click here: Visitor Experience Manager

He kōrero mōu: About you

The ideal candidate will have:

• 7+ years' experience managing a front-of-house team in a customer-facing environment, with a proven ability to engender teamwork, collaboration, and a shared sense of purpose.
• Demonstrated success leading and developing teams, including coaching, performance management, and fostering a positive, supportive work culture.
• Experience managing operational, financial, and human resources, including rostering, training, and budget oversight.
• Proven ability to deliver high-quality visitor experiences in a fast-paced, public-facing setting, with the ability to manage escalated issues and incidents effectively.
• Good working knowledge and application of tikanga and te ao Māori, with a commitment to continually developing and embedding bicultural practice in daily operations.
• Awareness of accessibility principles and experience championing inclusive visitor experiences.

Experience in the arts, museum, or cultural sector is desirable, as is familiarity with visitor engagement and operational systems.

Ngā āhuatanga kei a mātou: What we offer

• Salary: Budgeted within $85–95k, dependent on skills and experience.
• Join the Auckland Council whānau and be part of a dynamic, inclusive community dedicated to making a meaningful impact on our city and its people.
• Access to professional development opportunities and a flexible work environment that empowers you to thrive.
• A growing range of discounts and partnership benefits. For a snapshot, please click here: Benefits

Tono mo te mahi / To Apply

• Please provide a bespoke cover letter.
• No need to add your roles in the non-mandatory fields if your CV is up to date.
• Applicants must have the right to work in NZ. Visa support is not available for this role.
• This advert will remain open until we find the successful candidate. We will be reviewing applicants on a regular basis, so please don't delay in sending your application in, as we will reserve the right to close this advert if we find the right person before the Christmas break. If the as advert remains open over Christmas, we will pause from 20th Dec 2025 for our summer break and resume the recruitment process from the 5 Jan 2026.

If after reading the advert and PD you have any questions, please contact

Tātaki Auckland Unlimited (TAU) is Tāmaki Makaurau Auckland's cultural, events and destination agency. It is an Auckland Council-controlled organisation that works to make Auckland a vibrant place to live and visit, through events, experiences and taonga (treasures).

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.

Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.