Customer Issues Advisor

2 weeks ago


Auckland City, New Zealand Auckland Council Full time

Permanent, full-time role based in Auckland CBD with hybrid working
- Play a key role in championing customer-centred outcomes for Aucklanders
- Grow your career in a supportive, values-driven environment

**He angitūtanga: The opportunity**

Auckland Council Group Shared Services’ Customer Experience and Digital Services division has an opportunity for a Customer Issues Advisor.

You’ll manage complaints, issues, and compliments, ensuring they are independently investigated and fully resolved. Complaints are not just challenges; they’re opportunities to improve how we serve Aucklanders, strengthen trust in our services, and deliver customer-centred outcomes.

This is a permanent full-time opportunity working Monday to Friday based in Auckland CBD with working from home arrangements available.

**Ngā kawenga matua: Key responsibilities**
- Case-manage complaints, issues, and compliments.
- Investigate and resolve customer issues in full.
- Identify and recommend process changes, policies, and precedents.
- Provide clear advice to business units.
- Deliver training and support on effective resolution.

To view full position description: click here

**He kōrero mōu: About you**

**Ngā āhuatanga kei a mātou: What we offer**

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

**Applications close Tuesday, 16th September 2025



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