Customer Technical Advisor

Join our focused, results orientated and supportive team
- On-going training and development
- Rongotai depot, full-time permanent position

The opportunity
As a Customer Technical Advisor you will be a key customer liaison and provide updates and resolutions relating to our responsive works. You will provide day-to-day technical and operational support to the Network Operations and Engineering Lead, this includes supporting operational responses, planned works, customer liaison and working with operational field crews to ensure the efficient and effective delivery of three waters services.
About you

**To be successful in this role you will**:

- Have excellent customer service skills and ability to build relationships
- Have experience working across issue resolutions and good verbal communication skills
- A degree of physical fitness to carry out field inspections is required
- Have a NZCE/Diploma in Engineering/Degree qualification (Civil, Mech, Elect) or other suitable trade qualification
- Hold a full NZ Class 1 Drivers License
- Have strong computer literacy, with specific experience with computer-based maintenance and asset management systems
- Have emergency and incident response experience
- Be able to interpret engineering drawings including network plans

About our team
The Customer Technical Advisor sits within the Customer Planning team of the Customer Operations Group (COG). The Customer Planning Team is responsible for the development and implementation of Planned Maintenance Programs, providing technical assistance for Reactive Renewals, and providing technical advice across the wider organisation for the Three Waters services of the Client Councils.
About us
Wellington Water knows that a great values-driven culture like ours means we can be a trusted advisor to the region's Councils and deliver great outcomes for our customers. Wellington Water plans and delivers drinking water, wastewater and storm water services from source to sea in partnership with the community, engineering consultants and contractors.
It is an exciting time to be working in the water sector, not only are you at the forefront of looking after our most precious assets: water, human health and welfare and the environment, but proposed changes for the sector is increasing awareness around the importance of managing the three waters and creating new opportunities. Your personal and professional growth will be encouraged, and you will work alongside likeminded people who are passionate about their work and have a strong sense of purpose. If this sounds like you, then we would love to hear from you
Why join us
Wellington Water are offering a base remuneration between $69,496 to $81,761 with the potential for increases and higher earnings based on experience, performance and hours worked. Feel free to contact us if you would like to discuss the remuneration for this role.

**Additionally, our benefits include**:

- ongoing Training and Development for tickets, certifications and qualifications relating to your position
- significant career pathways and supportive people leaders
- additional five days leave per annum after two years service and additional domestic leave above minimum requirement
- wellbeing and safety support programmes such as EAP
- free vision and hearing testing and discounts on corrective lenses, and various NZ retailers including Southern Cross Health Insurance.

How to apply

**To view a copy of the position description**: click here

Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand.