Service Delivery Manager

2 days ago

Wellington City, New Zealand Talent Group Full time

We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability.

You will be responsible for maintaining an appropriate Plan, along with the underpinning Process, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service remains compliant with the relevant processes and standards, is delivered in an efficient manner, as well continually improves.
The role is crucial to the successful delivery of an ongoing service, maintaining a focus on meeting and exceeding customer expectations.
Your experience

**To be successful in this role, you should**:
Have a proven track record of Service Delivery Management
Customer management
Reporting internally and externally
Incident management
Problem management
Change management
Release and Deployment
Capacity and Availability Reporting
Commercial governance
Contract adherence and management
Technical direction
Security
This is a centrally based Wellington location, and comes with the flexibility of work from home and city office. A car park is also included as part of your salary package, which also includes health and wellness benefits.

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