Service Delivery Manager

**General information**:

- Location
- Wellington
- Expertise
- Client Delivery, Technology
- Job Level
- Experienced
- Employment Type
- Permanent full-time
- Close Date
- 09-May-2025
- Ref #
- 59564

**Description & Requirements**:
**Service Delivery Manager - Spark NZ**

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

Based in multiple locations in New Zealand, our regional and central teams are positioned well to sell a wide range of digital services and specialist expertise to support our goal. Our capability includes the full spectrum of professional services, including technology design, consulting, deployment, and management, and the delivery of ICT solutions. We extend our expertise and reach by engaging specialist providers and regional support organisations to provide truly nationwide coverage with an unsurpassed range of ICT capabilities.

As a **Service Delivery Manager**, you'll be accountable for supporting managed services contracts with some of our key customers. You will be part of a tight team running the end-to-end Service Delivery relationship and ensuring that all service delivery commitments under a complex managed services contract are met. You will be responsible for delivering service management outcomes for high-profile engagements and become a trusted advisor to our customers on every aspect of service delivery. It's all about delivering fantastic customer outcomes that will help them win big in a digital world.

It's our culture which makes Spark such a great place to work so we will be looking for individuals that contribute to that. People who are open, honest, and generous with their time for others. Take ownership, have a go, and experiment. People who empower others are transparent and who actively seek out diversity, and do what's right.

While you're an extremely capable individual who can operate comfortably alone when necessary, you're a team player that can work across all elements of this key engagement. With a flair for building key relationships and stimulating change, you seek continuous improvement both within our business and with your customer.

You'll also bring with you:

- A proven track record in service delivery. This role requires proven experience in a complex/large service delivery environment.
- Operational excellence in core disciplines
- Customer-focused and goal orientated
- Ability to develop, build and lead relationships with the key service management stakeholders and exceed their expectations.
- Sound operational and commercial acumen with a passion for customer outcomes.
- Pragmatic approach with a flair for planning and executing

**WHY CHOOSE US**:
**Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai**

At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

**Sustainability: Toitū**

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

**Benefits: Awhina**

Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:

- **Wellbeing** - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- **Hybrid ways of working** - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
- **Leave** - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- **Spark Credit** - we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- **Spark Share scheme** - periodically we offer the o