Service Delivery Manager

2 days ago

Wellington City, New Zealand Theta Full time

We are a well-reputed, New Zealand owned technology company where you will be surrounded by innovative, brilliant minds and thought leaders. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. Our team is a true melting pot of over 30 nationalities and our people are our greatest asset.

**You will be required to**:

- Ensure Theta’s delivery of customer services to agreed timeframes, budgets and quality.
- Ensure customer SLAs are met and customer satisfaction is high
- Develop, implement and oversee service agreements with the customer
- Provide thought leadership to the delivery practice and build its capabilities

Does this sound like you?
- 6+ years minimum in ICT roles and experience in enterprise customer environments
- Have experience in service delivery roles
- Have a proven ability to build and develop customer relationships
- Have a broad technical knowledge of enterprise ICT environments including cloud solutions
- Knowledge of the deployment and running of distributed solutions and operations in a DevOps/SysOps environment an advantage
- Knowledge of ITIL or modern service management processes
- A knowledge of developing and implementing service contracts
- Excellent relationship skills
- Excellent verbal and written communications skills
- A knack for problem solving and a passion for ensuring clients receive exceptional quality of service is a must

Note that you must have either resided in New Zealand continuously for at least the last five years, OR are a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA).
About Us
Our people are awesome problem solvers who love turning tech into ‘real world’ solutions. We thrive on enabling NZ businesses with smarter outcomes. Join a creative, stimulating, and inclusive work environment that encourages participation and innovation, with many opportunities for professional growth. Our team of circa 300 is dispersed all over New Zealand, with offices in Wellington, Auckland, Tauranga, and Christchurch. Work alongside some of the best and brightest in the industry - does this sound like a bit of you?
We currently provide the following benefits to ensure your professional development and personal wellbeing:

- Professional growth and learning opportunities
- A competitive salary (commensurate with experience)
- Fully subsidised medical insurance for employees
- Heavily discounted medical insurance for immediate family of employees
- Enhanced parental leave payment - salary top-ups plus return-to-work incentive
- Volunteer days
- Hybrid working model
- Internal Referral Incentive
- Staff Assistance Programme
- Annual Flu injections
- Sick leave from your first day on board
- Remote working options where practical and mutually agreed
- Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
- Accredited with INZ

**Please note**: You may be asked to consent to police and credit checks

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