Service Delivery Manager

5 days ago


Auckland City, New Zealand Peoplebank Full time

You'll be joining an organisation while embarking on their transformation journey. Due to this, an experienced Service Delivery Manager is required to continue and support this journey, based in their Auckland CBD office.

As a Service Delivery Manager, reporting to the Head of Platforms and Customer Services you are responsible for the continuous improvement of the business IT Platforms and Customer Services across the wider business including other joint venture companies.

The Role:

- Manage incident management, problem management, change management processes effectively
- Provide continuous delivery improvement and design best practices
- Deliver comprehensive service management performance reporting to internal and external stakeholders and provide insights

Ideal Person:

- 5+ years’ experience in a Service Delivery management
- ITIL certification or IT service management trained
- Experience in managing the performance of 3rd party service providers: infrastructure, end user computing, operations, network and security
- Service management in a commercial/supply side role, including as a supplier of outsourced IT services to customers
- Health industry experience will be an advantage

If you are interested, APPLY NOW to Eloise Gantuangco

NOTE: Only applicants in NZ will be considered for this position



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