Customer Service Representatives

**Company Description** Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers.

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. We offer a range of wellbeing services (accommodation, health, counselling) that help students overcome personal barriers to success. We also offer a growing range of student engagement services that help students develop a sense of belonging, build friendships and engage in co-curricular activities that complement their academic development.
**Job Description** Te Whiwhinga mahi | The opportunity**
We are seeking a **Customer Service Representative** to contribute to the quality of the campus experience by facilitating an excellent customer experience and supporting daily operations in our new state-of-the-art Recreation Centre, Hiwa.

You’ll serve as the first point of contact for all visitors to Hiwa, providing exceptional friendly and professional service to our members. We have a busy reception desk, so you’ll need to be able to juggle and prioritise member requests with ease. You’ll be comfortable with managing multiple demands from supporting a member with how to use our web portal, troubleshooting our high-tech lockers through to selling a membership.

You’ll need to be calm under pressure, providing leadership to our casual staff who also work on the reception desk. You’ll be tech savvy, have a strong attention to detail and enjoy working with people.

This is a service-focused role where you’ll champion our members’ needs—providing support, voicing their feedback, and helping shape improvements to their experience.

Key responsibilities of the role include:

- Maintaining process documentation
- Supporting casual staff on reception
- Supporting large scale events coming through reception
- Ensuring members have a fantastic experience
- General administrative support

We are ideally looking to fill a **full-time** (37.5 hours per week), **permanent** position.

Hours of work:
Sunday - Thursday (morning shifts)

Sunday Shift - 10 am - 6 pm

Monday to Thursday Shift 5.30 am to 1.30 pm

This is a Salary Band C role within the University and the salary range for this role is $50,700-$54,200 full time per annum, depending on skills and experience. For more information, please see the Position Description.

**He kōrero mōū | About you**

To be successful in this role, you will have:

- A current First Aid Certification
- Six months or more experience working in a customer-facing position
- Proven customer service and administration skills
- Experience working in a recreation environment (preferred).
- Knowledge and understanding of the operations of a recreation facility (preferred).

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a gym membership, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono |** How to Apply**
- A CV outlining your relevant skills and experience

**Additional Information**
LI-DNI

**_ Equity_