Customer Supply Chain Manager Nz

2 days ago

Auckland City, New Zealand Essity Full time

At Essity, we’re committed to _Breaking Barriers to Well-Being _. As a global leader in health and hygiene, we’re passionate about delivering value to our customers and communities.

We’re now seeking a strategic and collaborative **Customer Supply Chain Manager**to join our Customer Experience Team in Newmarket, Auckland. This newly created role offers the opportunity to shape and lead customer supply strategies across New Zealand, driving satisfaction and operational excellence.

**About the Role**:
As the Customer Supply Chain Manager, you’ll play a key role in ensuring seamless supply relationships across both Retail and B2B channels. You’ll work closely with internal and external stakeholders to deliver timely, accurate, and customer-focused solutions. This role is central to enhancing customer satisfaction, optimising supply chain processes, and fostering strong partnerships that support business growth.

**What You Will Do**:

- Lead the development and execution of customer supply chain strategies that enhance satisfaction, optimise product availability, and support business growth.
- Build strong partnerships with internal teams and external stakeholders to deliver collaborative, customer-focused solutions.
- Champion data-driven decision-making using tools and insights to improve service delivery across Retail and B2B channels.
- Oversee cross-functional initiatives to improve operational efficiency, ensure compliance, and drive sustainable value creation.

**Who You Are**:
You’re a strategic thinker with a passion for customer value and operational excellence. You bring:

- You bring at least 5 years’ experience in Sales, Supply, or Customer Service within a multi-channel environment, along with a relevant tertiary qualification.
- You have strong stakeholder engagement skills and thrive in matrix environments where cross-functional collaboration is key.
- You’re analytically minded, comfortable working with large data sets to inform decisions, and skilled in tools like Excel and Microsoft Office.
- You demonstrate adaptability, learning agility, and a strategic mindset to navigate and lead through change.
- You bring a deep understanding of supply chain processes and business value creation.

**Nice to Have**:

- Experience in FMCG or Supply Chain environments.
- SAP (ERP, e-commerce, CRM) and Power BI proficiency.
- Exposure to digital or business transformation initiatives.
- Solid understanding of supply chain planning.

**What We Can Offer You**:
Our purpose, _Breaking Barriers to Well-Being _, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and supported to achieve business results in a collaborative and inclusive atmosphere.

We offer:

- A supportive and inclusive workplace culture
- Opportunities for professional development and career progression
- Flexible working arrangements
- Competitive remuneration and benefits
- Fully funded RegularCare Southern Cross medical insurance, and income protection, permanent disability, and life insurance
- A chance to make a real impact in a global organisation

**Innovate for Good | Excel Together | Be You With Us**

**Application End Date**:
**Job Requisition ID**:Essity257270

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