Customer Supply Chain Manager NZ

6 days ago

Auckland, Auckland, New Zealand Essity Full time NZ$90,000 - NZ$120,000 per year

At Essity, we're committed to Breaking Barriers to Well-Being. As a global leader in health and hygiene, we're passionate about delivering value to our customers and communities.

We're now seeking a strategic and collaborative Customer Supply Chain Manager to join our Customer Experience Team in Newmarket, Auckland. This newly created role offers the opportunity to shape and lead customer supply strategies across New Zealand, driving satisfaction and operational excellence.

About the Role:
As the Customer Supply Chain Manager, you'll play a key role in ensuring seamless supply relationships across both Retail and B2B channels. You'll work closely with internal and external stakeholders to deliver timely, accurate, and customer-focused solutions. This role is central to enhancing customer satisfaction, optimising supply chain processes, and fostering strong partnerships that support business growth.

What You Will Do:

  • Lead the development and execution of customer supply chain strategies that enhance satisfaction, optimise product availability, and support business growth.
  • Build strong partnerships with internal teams and external stakeholders to deliver collaborative, customer-focused solutions.
  • Champion data-driven decision-making using tools and insights to improve service delivery across Retail and B2B channels.
  • Oversee cross-functional initiatives to improve operational efficiency, ensure compliance, and drive sustainable value creation.

Who You Are:
You're a strategic thinker with a passion for customer value and operational excellence. You bring:

  • You bring at least 5 years' experience in Sales, Supply, or Customer Service within a multi-channel environment, along with a relevant tertiary qualification.
  • You have strong stakeholder engagement skills and thrive in matrix environments where cross-functional collaboration is key.
  • You're analytically minded, comfortable working with large data sets to inform decisions, and skilled in tools like Excel and Microsoft Office.
  • You demonstrate adaptability, learning agility, and a strategic mindset to navigate and lead through change.
  • You bring a deep understanding of supply chain processes and business value creation.

Nice to Have:

  • Experience in FMCG or Supply Chain environments.
  • SAP (ERP, e-commerce, CRM) and Power BI proficiency.
  • Exposure to digital or business transformation initiatives.
  • Solid understanding of supply chain planning.

What We Can Offer You:
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and supported to achieve business results in a collaborative and inclusive atmosphere.

We offer:

  • A supportive and inclusive workplace culture
  • Opportunities for professional development and career progression
  • Flexible working arrangements
  • Competitive remuneration and benefits
  • Fully funded RegularCare Southern Cross medical insurance, and income protection, permanent disability, and life insurance
  • A chance to make a real impact in a global organisation

Ready for your next move? Apply now Early applications encouraged.
Innovate for Good | Excel Together | Be You With Us

Application End Date:Job Requisition ID:Essity257270

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