Operations Contracts Manager

2 days ago

East Tamaki, New Zealand Waste Management Full time

**Company Description**
Waste Management NZ Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Waste Management Seeks Operations Contracts Manager to Drive Excellence

Are you a seasoned professional, adept at steering operational brilliance and fostering robust partnerships? Join Waste Management as our Operations Contracts Manager, where collaboration and operational finesse define our success

**About you**

We are seeking an exceptional individual to join our team and lead collaboratively with our contract partners.

As the Collaborative Leader for Service Delivery Excellence, you will play a pivotal role in ensuring superb service delivery, surpassing objectives, and maintaining exceptional operational performance. Your leadership will be instrumental in fostering strong partnerships to drive success and innovation.

**Key Responsibilities**:

- Provide effective leadership to a front-line team, encompassing staff productivity, safety, and quality, identifying opportunities for improvement and providing coaching.
- Proactively manage contractual requirements, tracking performance against objectives, reporting, analysing, and evaluating regularly.
- Lead representation at contract meetings, ensuring outstanding service delivery and superior stakeholder relations.
- Forge professional client relationships, delivering end-to-end customer interactions and effective communication across business levels.
- Respond promptly to threats to service delivery, handling operational incidents efficiently.
- Ensure compliant waste disposal and documentation, directing work allocation for optimal results.
- Manage health & safety compliance, collaborate on fleet maintenance, and conduct toolbox talks and safety meetings.
- Efficiently manage employee onboarding/offboarding and staff development aligned with roles.
- Embed and ensure compliance with HSEQ systems and processes throughout the site.

**Qualifications**
- Tertiary qualification in business administration or logistics.
- 5+ years' experience in transport management or logistics-related industry
- Proven leadership, stakeholder management, and team collaboration skills.
- Exposure to HSE, environmental legislation, and safety management systems.
- Proficient in Microsoft Office suite with exemplary communication skills.
- Exceptional time management, organizational abilities, and a valid New Zealand driver’s license.

**Additional Information** How to apply**

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.

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