Network Operations Manager

**About Us**

Become part of the Inchcape, a global company, with a purpose to bring mobility to the world’s communities - for today, for tomorrow and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, where we proudly represent renowned brands, fulfillment, where we lead in omni-channel automotive solutions, retail, offering exceptional customer experiences, and financial services, providing tailored solutions to our brand networks, retail partners, and customers.

**About the role**

As the Network Operations Manager, you will play a pivotal role in executing strategies at both the dealer level and network-wide, ensuring that national policies and procedures are adhered to. This hands-on position requires you to lead the rollout of dealer refurbishments, onboard new dealerships, manage changes in dealership ownership, and ensure consistent delivery of results aligned with the business plan.

You will work collaboratively with key functions to ensure that both regional and dealer network performance contribute to financial and operational success. Additionally, you will manage communication and motivation across the network, driving product sales and positioning products to maximize market opportunities.

Your duties and responsibilities will include but are not limited to the following:

- **Network Management**: Oversee dealer refurbishments, manage dealer agreements, and ensure compliance with the Franchise Code of Conduct.
- **Dealer Performance & Sales Analysis**: Support sales teams by monitoring dealer performance, refining business practices, and driving results across KPIs.
- **Strategic Development**: Implement strategies to ensure network capacity aligns with new and aftersales business goals, analyzing market studies and dealer performance data.
- **Relationship Management**: Build strong relationships with the dealer network, ensuring compliance with INZ policies and maintaining a high standard of dealer performance.
- **Customer Experience**: Drive improvements in dealer CSI scores and ensure exceptional customer service is delivered across the network.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing what you love with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services and more

**About you**
- Minimum 6 years of experience in sales or a related commercial discipline, preferably within the automotive industry.
- Strong commercial acumen and understanding of retail automotive dealer operations.
- Tertiary qualification in Business, Marketing, or Sales (or related field).
- Ability to analyze dealership financial statements and provide strategic recommendations.
- Proven leadership skills, with the ability to influence and collaborate with key stakeholders.
- Excellent critical thinking, problem-solving, and communication skills.
- High level of attention to detail and interpersonal skills.

**Inclusion & Diversity**

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

This is a fantastic opportunity to play a critical role in a dynamic and growing business.