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Holistic Customer Experience Director

1 week ago

Auckland, Auckland, New Zealand Suncorp Full time

About the Role

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This Senior Customer Insights Manager role is ideal for someone passionate about customers and who wants to be part of a high performing and motivated team.

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You will take a holistic view of customer data and turn it into meaningful, easily understood, and actionable insights to drive an improved customer experience across Suncorp New Zealand.

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This role will see you developing a roadmap for improvement and standardisation of customer metrics, consolidation of structured and unstructured feedback sources.

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You will also be responsible for the delivery of a cohesive customer insights ecosystem utilising our existing customer insights platforms and data assets.

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About You

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  • \
  • At least 3 years in a similar role in a large and complex organisation\
  • 10+ years in insights/research of customer experience roles\
  • Strong people leadership experience\
  • Proven experience in communication, reporting and planning, preferably as part of a strategic business, customer marketing or finance function\
  • Excellent relationship building and influencing skills\
  • First-hand experience of customer transformation and improvement programs\
  • Ability to effectively communicate and present insights to a range of stakeholders at all levels of the organisation\
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What We Can Offer

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Free life, salary continuance and trauma insurance cover

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Discounts on Asteron Life, Vero, Southern Cross medical insurance

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Flexible leave of up to four days per year in addition to annual leave

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Positive, inclusive team environment where we welcome individuality and celebrate diversity

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Flexible work arrangements embracing a healthy work/life balance

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$250 annually for gym membership or hobbies

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Ongoing learning and development opportunities

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Opportunity to join the employee share plan