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Holistic Customer Experience Director
1 week ago
About the Role
\This Senior Customer Insights Manager role is ideal for someone passionate about customers and who wants to be part of a high performing and motivated team.
\You will take a holistic view of customer data and turn it into meaningful, easily understood, and actionable insights to drive an improved customer experience across Suncorp New Zealand.
\This role will see you developing a roadmap for improvement and standardisation of customer metrics, consolidation of structured and unstructured feedback sources.
\You will also be responsible for the delivery of a cohesive customer insights ecosystem utilising our existing customer insights platforms and data assets.
\About You
\- \
- At least 3 years in a similar role in a large and complex organisation\
- 10+ years in insights/research of customer experience roles\
- Strong people leadership experience\
- Proven experience in communication, reporting and planning, preferably as part of a strategic business, customer marketing or finance function\
- Excellent relationship building and influencing skills\
- First-hand experience of customer transformation and improvement programs\
- Ability to effectively communicate and present insights to a range of stakeholders at all levels of the organisation\
What We Can Offer
\Free life, salary continuance and trauma insurance cover
\Discounts on Asteron Life, Vero, Southern Cross medical insurance
\Flexible leave of up to four days per year in addition to annual leave
\Positive, inclusive team environment where we welcome individuality and celebrate diversity
\Flexible work arrangements embracing a healthy work/life balance
\$250 annually for gym membership or hobbies
\Ongoing learning and development opportunities
\Opportunity to join the employee share plan