Customer Experience Director

1 day ago


Auckland, Auckland, New Zealand Mitre 10 Full time

Welcome to Mitre 10
We're a proud Kiwi-owned company that combines the personal touch of a local business with the support of a national network and advanced systems.
We're committed to delivering an unmatched customer experience across our multiple locations, including our flagship Mitre 10 MEGA Albany store.

The Role
We're looking for a hands-on, on-site senior manager who is passionate about coaching to lead the service and customer experience team at Mitre 10 MEGA Albany.
This role is pivotal in driving profitability, team engagement, and service efficiency while maintaining a high-performance culture.
Your Key Responsibilities
Improve customer satisfaction by ensuring excellent service delivery and complaint resolution.
Develop and lead high-performing teams across customer-facing areas.
Analyze data to optimize store operations and improve overall performance.

You'll Need
At least 5 years of experience in senior leadership within large-format retail, preferably in the home improvement sector.
Excellent leadership skills, with the ability to inspire and develop large teams.
A deep understanding of retail operations, customer service, and staff management.



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