Customer Experience Director

3 days ago


Auckland, Auckland, New Zealand Country Road Full time

**Job Summary**

This is a unique opportunity to join a dynamic fashion brand as a Store Manager. As a leader in the retail industry, you will be responsible for delivering financial targets and company key performance indicators, while creating a warm and genuine customer service experience.

Your focus will be on driving sales, profit, and productivity by ensuring all targets are met, leading a team that is empowered to exceed. You will build a culture that is customer-centric and focused on commercial acumen, inspiring and empowering your team through collaborative leadership, training, and development.

**Responsibilities**

To succeed in this role, you will need:

  • Proven experience in managing a retail, hospitality, or similar business
  • Exceptional service skills and a strong sense of personal style and presentation
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters
  • Experience in managing the performance, productivity, training, and development of a large team
  • Operational excellence, experience with stock control and visual merchandising
  • Ability to build strong relationships with stakeholders across the business

**Our Benefits**

We offer a competitive remuneration package, including incentives, seasonal product allowances, and generous discounts for you and your immediate family on all Witchery products. You will also have access to regular training and on-the-job development, as well as opportunities to become involved in our Corporate Social Responsibility program.



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