Customer Experience Director

7 days ago


Auckland, Auckland, New Zealand Just Group Full time

About Us
Since its inception in the 1950s, our company has been dedicated to inspiring individuals across Australia and New Zealand with stylish, confidence-boosting fashion. As a well-established brand and part of a successful retail group with four other dynamic brands, we offer clear development paths, leadership workshops, and upskilling opportunities in a people-first culture.

The Job Description
This is a Full Time position that requires weekend, late-night trading and public holiday availability. The successful candidate will lead and inspire both customers and the team with timeless fashion, achieving sales and delivering exceptional service.

Your Key Accountabilities
• Achieve sales targets by providing exceptional customer service and promoting our products effectively.
• Manage and develop a high-performing team to ensure excellent customer satisfaction and service quality.
• Maintain a visually appealing store environment through effective inventory management and visual merchandising.
• Foster a positive and inclusive work environment that promotes teamwork and open communication.

Our Benefits
• Competitive hourly rate with penalty rates for evenings, weekends, and public holiday shifts.
• Performance-based monthly and seasonal bonuses.
• Up to 70% discount on Jacqui E products.
• Exclusive perks via the Just Us Portal, such as gym membership discounts.
• Structured 3-month training plan with Buddy Manager support.
• Employee Assistance Program for wellbeing and mental health support.
• Comprehensive training with leadership and recruitment workshops.



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