Service Desk Optimization Expert

2 days ago


Tauranga, Bay of Plenty, New Zealand Tangram Full time

About Us

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Tangram is a leading company in the industry, and we are seeking an exceptional IT Service Desk Technical Lead to join our team. As the ideal candidate, you will have 5+ years of IT service desk experience, with a strong analytical mindset, problem-solving skills, and a results-oriented approach.

Job Description">

We are looking for a Technical Support Lead with a focus on automation to join our team. The successful candidate will have experience with scripting and automation tools, such as PowerShell and Python, and will be proficient in service desk tools and ticketing systems.

Key Responsibilities

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  • Ongoing development of the team to become more proactive, reducing time spent on recurring tasks through automation.
  • Implementation of process automation and optimization initiatives.
  • Mentoring and training of team members.
  • Analysis and improvement of current processes.

Requirements

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To be successful in this role, you will need:

  • 5+ years of IT service desk experience.
  • Experience with scripting and automation tools.
  • Proficiency in service desk tools and ticketing systems.
  • Demonstrated experience in process automation and optimization.
  • Strong technical skills, including proficiency in Microsoft suite.


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