Service Desk Manager for Operational Excellence

5 days ago


Tauranga, Bay of Plenty, New Zealand Tangram Full time

Tangram is seeking a highly skilled IT Service Desk Technical Lead to join our team in the Bay of Plenty. As a key member of our organization, you will be responsible for driving process improvements, implementing automation initiatives, and developing our team's capabilities. Your strong analytical mindset, problem-solving skills, and structured approach will enable you to succeed in this role.

Job Responsibilities
  • Optimize service desk processes and workflows
  • Implement automation initiatives to improve efficiency and productivity
  • Develop and mentor a high-performing service desk team
  • Provide exceptional customer service and support
Requirements
  • 5+ years of experience in IT service desks
  • Strong understanding of IT service management principles and ITIL framework
  • Experience with scripting and automation tools (e.g., PowerShell, Python)
  • Proficiency in service desk tools and ticketing systems


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