IT Service Desk Optimization Specialist
5 days ago
Tangram is seeking a dedicated IT Service Desk Technical Lead to join our team in the Bay of Plenty. As a key member of our organization, you will be responsible for optimizing our service desk processes, automating tasks, and gaining better insights. Your analytical mindset, problem-solving skills, and structured approach will enable you to develop our team and improve our overall service delivery.
Key Skills and Attributes- 5+ years of experience in IT service desks
- 2+ years of experience in team mentoring (preferred)
- Strong customer service skills
- Great technical skills, particularly with M365/MSP
- Strong mentoring, training, and documentation skills
- Ability to automate repetitive tasks
- Self-motivated learner with a data-driven decision-making approach
- Creative problem-solver with a 'tinkerer' mindset
- Adaptable and resilient in managing changing priorities
- Strong understanding of IT service management principles and ITIL framework
- Experience with scripting and automation tools (e.g., PowerShell, Python)
- Proficiency in service desk tools and ticketing systems
- Knowledge of business intelligence and reporting tools
- Understanding of IT infrastructure and common enterprise applications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- ITIL certification (preferred)
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