Service Desk Analyst
4 days ago
Job description:Tau ake ra te moana nei, e papaki kau ana ki te akau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pout herenga mou, he pou hononga mou, kia herea ki te tika, kia herea ki te pono.
Kia mau, kia ita, kia u – haumi e, hui e, taiki eTauranga City Council is looking for a proactive and customer-focused Service Desk Analyst to join our dynamic IT team.
If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we'd love to hear from youTe Turanga | About the roleAs a Service Desk Analyst, you will be the first point of contact for IT support within Tauranga City Council.
Your role is essential in ensuring that our staff have the technical support they need to serve the community efficiently.
You will provide first-level IT support, troubleshoot technical issues, and escalate complex problems when required.Key Responsibilities:Responding to IT service requests and incidents via phone, email, and in-person.Diagnosing and resolving hardware, software, and network issues.Managing user accounts, permissions, and access controls.Escalating unresolved technical issues to the appropriate teams.Documenting and maintaining records of IT incidents and resolutions.Providing excellent customer service and ensuring end-user satisfaction.Assisting with IT projects and continuous improvement initiatives.Nga Pukenga | What you'll need to succeedTo be successful in this role, you will have:Previous experience in an IT service desk or technical support role.Strong troubleshooting skills and the ability to resolve IT issues efficiently.Familiarity with Windows operating systems, Microsoft 365, and common enterprise applications.Excellent communication and customer service skills.The ability to work both independently and as part of a team.A keen interest in learning and keeping up to date with IT trends.IT certifications (such as ITIL, Microsoft, or CompTIA) would be an advantage.Why Join Us?Work in a supportive and professional team environment.Gain exposure to a wide range of IT systems and technologies.Opportunities for professional development and career growth.A role where your contribution directly impacts the community.To Tatou Kaunihera | About Tauranga City CouncilTauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.
We always strive to ensure that you feel valued and supported in the workplace.
To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.Te Tukanga | How to applyIf you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you.
For more information, please contact David Maxwell at ******.
Please note we will not be accepting applications via email.
If you wish to apply, please click 'Apply' at the bottom of this page and follow the link.Applications will be reviewed as they are received; applications will close upon the appointment of a successful candidate.Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening.Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy.
If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies.
We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies.
Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.Job Description: Service Desk Analyst
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