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Technical Service Desk Professional

3 weeks ago

Tauranga, Bay of Plenty, New Zealand Science New Zealand Full time
About This Role: As a Technical Service Desk Professional at Scion, you will play a vital role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide expert technical assistance to our staff and customers, resolving issues efficiently and effectively. If you have a passion for delivering exceptional customer service and staying up-to-date with the latest technologies, we encourage you to apply.

About Our Company: Scion is a pioneering Crown Research Institute focused on scientific research and technology development. Our mission is to contribute to the improvement of New Zealand's economy, society, and environment by pushing the boundaries of what is possible. We value sustainability, collaboration, and innovation, offering a vibrant work environment that encourages creativity and excellence.

Your Key Responsibilities:
  • Deliver high-quality technical support services, including telephone, email, and in-person assistance.
  • Maintain a thorough understanding of our IT systems, identifying and resolving complex technical issues.
  • Develop and deliver training programs to enhance staff knowledge and skills.

Requirements:
  • Advanced certification in a relevant field, such as MCSA or equivalent experience.
  • Proven track record of success in a Service Desk or Help Desk role.
  • Exceptional problem-solving, analytical, and communication skills.
  • Ability to work independently and collaboratively within a team environment.