Technical Service Desk Lead

4 days ago


Tauranga, Bay of Plenty, New Zealand Tangram Full time

We are looking for an exceptional IT Service Desk Technical Lead to join Tangram's team in the Bay of Plenty. The ideal candidate will have a strong background in IT service management, excellent technical skills, and outstanding communication abilities. As a key contributor to our organization, you will be responsible for driving process improvements, implementing automation initiatives, and developing our team's capabilities.

Job Description

The successful candidate will be responsible for:

  • Optimizing service desk processes and workflows
  • Implementing automation initiatives to improve efficiency and productivity
  • Developing and mentoring a high-performing service desk team
  • Providing exceptional customer service and support
Required Skills and Qualifications
  • 5+ years of experience in IT service desks
  • Strong understanding of IT service management principles and ITIL framework
  • Experience with scripting and automation tools (e.g., PowerShell, Python)
  • Proficiency in service desk tools and ticketing systems
  • Knowledge of business intelligence and reporting tools
Benefits
  • Opportunity to work with a dynamic and growing organization
  • Chance to develop and implement process improvements
  • Collaborative and supportive work environment


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