Tradify ANZ Customer Support Expert

7 days ago


Auckland, Auckland, New Zealand Tradify Limited Full time

Tradify Limited is a leading software company seeking a Customer Success Representative to join our ANZ team. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and continued use of our products and services by our customers in the ANZ region.

Key responsibilities will include communicating with customers via phone, email, and text to offer assistance, provide guidance, and resolve any issues that may arise. You will also be responsible for delivering online webinars and demos to customers to help them understand our technology or introduce new features.

Additional responsibilities will include keeping customer records up to date with communication that has occurred, helping to develop our onboarding process, and liaising with internal teams to deliver product recommendations and feedback.

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and is looking for a rewarding career opportunity. If you meet the requirements, we encourage you to apply.



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