ANZ Customer Advocate

2 days ago


Auckland, Auckland, New Zealand Tradify Full time

In this role as a Customer Success Representative at Tradify, you will play a critical part in ensuring the long-term success of our customers in the ANZ region. You will be responsible for communicating with customers, providing guidance on using our technology, and helping them to achieve their desired outcomes.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and text
  • Deliver online webinars and demos to educate customers about our technology
  • Collaborate with internal teams to develop and implement effective onboarding processes
  • Stay up-to-date with the latest Customer Success techniques and tools to drive improvements in our processes

You will thrive in this role if you have a strong desire to help others succeed, are highly empathetic and energised, and possess excellent written and verbal communication skills. Additionally, you should be highly organised, able to juggle multiple tasks, and driven to make a positive impact.

Our Offer:
  • A supportive team environment where everyone is friendly and innovative
  • Ongoing professional development opportunities to enhance your skills
  • A competitive remuneration package that reflects your value to the company


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