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Customer Success Professional ANZ

1 week ago


Auckland, Auckland, New Zealand Tradify Full time

About the Role:

Tradify Limited is seeking a skilled Customer Success Representative to ensure the success and satisfaction of their customers in the ANZ region.

This position involves providing exceptional customer service, communicating with customers via phone, email, and text, and helping them learn the system.

The ideal candidate will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people, and be comfortable stepping Tradies through exactly how they can make the most of Tradify.

Key Responsibilities:

  • Communicate with customers via various channels to offer assistance and help them achieve their desired outcomes.
  • Deliver online webinars and demos to customers to introduce new features and improve early-stage usage metrics.
  • Liaise with internal teams to deliver product recommendations and feedback.
  • Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes.

Requirements:

The ideal candidate will have some experience in a Customer Success, Support, or Sales role, or can demonstrate talent and desire to help customers succeed.

They should be highly empathetic, high energy, and able to relate to people from all walks of life. The ability to find ways to make technology understandable and relatable is essential.