Customer Advocacy Representative

2 days ago


Auckland, Auckland, New Zealand Tradify Full time

About the Position:

Tradify Limited is seeking a skilled Customer Success Representative to join their team in the ANZ region.

In this role, you will be responsible for ensuring the success and satisfaction of their customers by providing exceptional customer service and technical support.

Key Accountabilities:

  • Deliver outstanding customer service by responding to customer inquiries and resolving issues in a timely and effective manner.
  • Collaborate with internal teams to develop and implement solutions that meet customer needs and improve early-stage usage metrics.
  • Stay up to date with industry trends and best practices in Customer Success to continuously improve our processes.
  • Identify opportunities to improve customer engagement and satisfaction, and develop strategies to achieve these goals.

Requirements:

To be successful in this role, you should have some experience in a Customer Success, Support, or Sales role, or can demonstrate talent and desire to help customers succeed.



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