ANZ Customer Retention Manager

7 days ago


Auckland, Auckland, New Zealand Tradify Limited Full time

We are seeking a Customer Success Representative to join our team in the ANZ region. In this role, you will be responsible for ensuring the successful adoption and continued use of Tradify's products and services by our customers.

Key responsibilities will include communicating with customers via phone, email, and text to offer assistance, provide guidance, and resolve any issues that may arise. You will also be responsible for delivering online webinars and demos to customers to help them understand our technology or introduce new features.

In addition to these responsibilities, you will also be required to keep customer records up to date with communication that has occurred, help develop our onboarding process, and liaise with internal teams to deliver product recommendations and feedback.

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and is looking for a rewarding career opportunity. If you meet the requirements, we encourage you to apply.



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