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Customer Success Advocate ANZ
2 weeks ago
As a highly motivated and customer-focused individual, you will play a critical role in ensuring the success and satisfaction of Tradify's customers in the ANZ region.
You will be passionate about helping others use world-class technology, be able to communicate and build strong relationships with various stakeholders, and be comfortable guiding customers through the effective use of Tradify's products and services.
This position requires exceptional customer service skills, as you will be communicating with customers via phone, email, and text to offer assistance, provide guidance, and resolve any issues that may arise. You will also be responsible for delivering online webinars and demos to customers to help them understand the technology or introduce new features.
In addition to providing outstanding customer service, you will also play a crucial role in relaying customer feedback to our internal teams, contributing to the ongoing enhancement of Tradify's products and services.
The ideal candidate will have excellent communication and interpersonal skills, be highly organized with great attention to detail, and be driven to ensure all customers receive the support they need.
