Administrative Support Coordinator
7 days ago
Auckland Council's Building Consent team is seeking a full-time permanent Regulatory Support Officer to join their team at the Auckland CBD office. This role will report directly to the Team Leader and provide process support for the smooth running of end-to-end consenting processes.
This customer-focused role offers an opportunity to use solid organisational and administration skills to deliver high-quality service to internal and external customers. The successful candidate will be part of a hardworking and supportive team environment, striving to provide excellent quality service to customers.
Key Responsibilities:- To provide end-to-end support for all consenting applications in the department for Building Consents.
- Deliver high quality customer excellence to internal and external customers.
- Ensure the accuracy and consistency of regulatory consent data.
- Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications.
To be successful in this role, you will have previous experience in administration, system savvy, and able to easily adapt to new technology. Excellent communication skills are essential, along with a proactive nature, attention to detail, and understanding of Microsoft Office applications (Word, Excel, etc). A good understanding of building legislation and previous SAP experience would be advantageous.
- Excellent written and oral communication.
- Minimum 4 years of previous experience in a business administration and Customer Service role.
- Confidence around working with complex databases and information.
- Experience managing financial account reconciliations & Customer disputes.
Auckland Council is an equal opportunity employer committed to providing a working environment that embraces diversity and inclusion. If you have any support or access requirements, please advise us at the time of application.
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