Service Desk Analyst
5 days ago
* Diverse role working in a nationwide team to deliver an internal support function with exceptional customer service * Fixed Term, full-time role based in Wellington Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Turoa The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature across Aotearoa.
When nature thrives, we all thrive.
He angitutanga | About the role This is an exciting opportunity to be part of this newly created team to get stuck into a varied work portfolio.
In this role no two days are the same and you will be responsible for being the first contact by providing technical support, taking ownership of customer issues, ensuring prompt resolution, and going above and beyond to provide great customer service to our staff.
You will work a rostered shift to provide 7-day-a-week Service Desk operation, between the hours of 7 am and 6 pm, including out-of-hours support for critical incident escalation.
Nga pukenga me nga wheako | Skills and experience What you'll bring to the role: * A passion for providing exceptional customer service * Highly developed communication, interpersonal, and relationship management skills, with the ability to work well under pressure * A customer centric, adaptable team approach with a can-do attitude and a real desire to help people * Positive and optimistic approach to problem solving and troubleshooting, where you use initiative and take ownership, escalating requests and incidents to the appropriate support levels when necessary * Demonstrated experience or knowledge of Microsoft Office/365 and Adobe Desirable: * Knowledge of the DOC Operation Model * A relevant qualification Tono inaianei | Apply now Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Te Papa Atawhai.
Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted.
If you require any accommodations or adjustments throughout the recruitment process, please do let us know.
The salary range for this position is $60,314 to $75,603 with the starting salary of the successful applicant being based on their relevant skills and experience.
You are encouraged to discuss secondment opportunities with your manager.
Secondments should offer the opportunity to build capability in line with your development plan.
You must seek the support of your line manager (minimum Tier 4) in writing before applying for a secondment opportunity and attach it to your application.
Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.
Due to high volumes, we are not engaging with recruitment agencies for this role.
Ra katinga | Applications close at 11:59 pm on Monday 31st March 2025 Me he patai ano | For further enquiries, contact ****** Taupanga | Job reference: DOC/1850735
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