Post-Sales Operations Manager

3 days ago


Hamilton, Waikato, New Zealand Inghamdriven Full time

About the Role

We are seeking a highly motivated leader to drive the success of our Hyundai & Isuzu service and parts department at Ingham Hamilton. As the ideal candidate, you will be accountable for achieving operational efficiency, growing revenue, and leading a high-performing team.

Your Key Responsibilities

  • Lead and manage the After Sales Department, including service and parts operations.
  • Drive profitability by achieving and exceeding financial targets and KPIs.
  • Ensure compliance with manufacturer warranty processes and standards.
  • Develop and implement strategies to enhance customer satisfaction, retention, and sales growth.
  • Optimise workshop performance by managing scheduling, staffing, and workflow.
  • Maintain quality control and high safety standards across all after-sales operations.
  • Coach, develop, and mentor your team to maximise productivity and engagement.

About You

  • Proven experience in an After Sales Manager, Service Manager, or Parts Manager role within the automotive industry.
  • Strong leadership and business acumen with a focus on KPIs, revenue growth, and cost control.
  • In-depth knowledge of manufacturer warranty compliance and service department best practices.
  • Exceptional customer service and relationship-building skills.
  • The ability to multi-task and thrive under pressure in a fast-paced environment.
  • Technical knowledge of vehicle servicing, repairs, and parts operations.

About Us

Ingham is a leading provider of automotive services in New Zealand. We pride ourselves on delivering high-quality products and exceptional customer experiences.


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