Mail and Parcel Specialist
4 days ago
Company Overview:
NZ Post is a leading provider of postal and parcel services in New Zealand. Our vision is to deliver exceptional service to our customers, while supporting the growth and prosperity of our country.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Mail and Customer Service Officer. As a key member of our front-line team, you will be responsible for delivering an exceptional level of service to our customers, managing inquiries, requests or concerns from customers at our counters and by phone.
Key Responsibilities:
- Manage customer inquiries, requests or concerns in a professional and timely manner
- Develop problem-solving skills to find the best outcomes for customers
- Champion NZ Post's products and services
Requirements:
- A valid NZ Restricted driver's license or above
- Problem-solving skills and ability to think on your feet
- Administration and data entry skills
- Confidence to interact with people from all backgrounds face-to-face, phone, and email
Benefits:
- Learning and development opportunities to support your career goals
- A safe and secure work environment
- A stable government-owned agency that is committed to the growth and prosperity of New Zealand
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