Mail and Customer Service Expert

7 days ago


Hamilton, Waikato, New Zealand Nz Post Full time

**About the Role**

NZ Post is seeking a highly skilled and motivated individual to join our team as a Mail and Customer Service Officer. In this role, you will provide exceptional customer service, manage inquiries, and deliver an outstanding level of service to customers at our front counters and by phone.

**Key Responsibilities**

  • Manage customer inquiries, requests, or concerns in a professional and courteous manner
  • Provide suggestions and access information for customers
  • Develop problem-solving skills through daily interactions with customers

**Requirements**

  • Be available to work on call as required Monday to Saturday
  • Hold a valid NZ Restricted drivers license or above
  • Have strong problem-solving skills, confidence in interacting with people from all backgrounds face-to-face, phone, and email

**What We Offer**

  • A values-driven organisation that supports and respects its employees
  • A safe and secure work environment
  • Learning and development opportunities to support your career goals


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