Customer Support Advocate
6 days ago
Xero is a cloud-based accounting software company dedicated to helping small businesses and accountants succeed. Our mission is to provide innovative solutions that make financial management easier, faster, and more efficient.
Job DescriptionThe Customer Experience Specialist plays a key role in delivering exceptional support to our customers, ensuring they get the most out of Xero's cloud accounting software. Key responsibilities include:
- Providing quality service to customers through multiple channels, including phone, email, and chat
- Taking ownership of customer inquiries and resolving issues efficiently and effectively
- Escalating complex issues to senior team members when necessary
- Collaborating with internal teams to improve processes and customer experiences
To succeed in this role, you will need:
- A strong background in customer-facing roles, preferably in the accounting or finance industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Familiarity with cloud-based accounting software and CRM systems
We offer a range of benefits to support your career development and well-being, including:
- Competitive salary and bonuses
- Ongoing training and professional development opportunities
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Global Customer Support Advocate
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Auckland, Auckland, New Zealand Idexx Full timeJob SummaryAre you passionate about animal health and technology? Do you enjoy solving complex problems and helping others? As a Global Customer Support Advocate at IDEXX, you will be part of our dynamic Support Team, working with customers worldwide to provide expert guidance on using our practice management software. This role offers opportunities for...
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Senior Customer Advocate
6 days ago
Auckland, Auckland, New Zealand Corpay Technologies Full timeJob Description:As a Senior Customer Advocate at Corpay Technologies, you will play a pivotal role in driving customer growth and satisfaction.Your primary responsibility will be to deliver exceptional customer experiences, ensuring seamless onboarding and adoption of our services.You will also be responsible for resolving customer queries and issues on...
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Child and Family Advocate
2 days ago
Auckland, Auckland, New Zealand Presbyterian Support Northern Full timeAbout the RoleWe are seeking a dedicated and compassionate Child and Family Advocate to join our team in a local school setting.The successful candidate will work with a case load of families, providing early intervention and preventive social work services to vulnerable children and teens; and their whanau.Key ResponsibilitiesDevelop and implement tailored...
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Client Experience Advocate
6 days ago
Auckland, Auckland, New Zealand Corpay Technologies Full timeClient Experience AdvocateJoin CORPAY Technologies' Australasia Customer Experience Team as a Client Experience Advocate! As a key member of our team, you will be responsible for delivering exceptional customer experiences and building long-term relationships with our clients.Your primary responsibilities will include:Providing exceptional customer service...
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Technology Advocate
2 days ago
Auckland, Auckland, New Zealand ENGINEERINGUK Full timeAbout Our TeamWe are a team of passionate technologists dedicated to delivering exceptional customer experiences. As a Technology Advocate at ENGINEERINGUK, you will play a critical role in shaping our technical strategy and ensuring that our clients receive the best possible support.Main Responsibilities:Advocate for customer needs and preferences within...
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Auckland, Auckland, New Zealand 1300SMILES Ltd Full timeAbout the Position:We are looking for a highly skilled and motivated individual to join our team as a Customer Service Advocate for Dental Practices. In this role, you will be responsible for providing exceptional customer experiences and ensuring seamless interactions between our clinics and vendors.Your Key Responsibilities:Deliver outstanding customer...
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AWS Technical Advocate
1 day ago
Auckland, Auckland, New Zealand Amazon Full timeAbout the RoleWe are seeking an experienced AWS Technical Advocate to join our team, supporting customers in navigating the complexities of cloud computing. As a trusted advisor, you will provide guidance on best practices, share knowledge, and collaborate with internal teams to develop innovative solutions.**Key Responsibilities**Act as a technical liaison...
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Client Advocate Expert
5 days ago
Auckland, Auckland, New Zealand The Instillery Group Full timeJob Description:We are looking for a highly motivated Client Advocate Expert to join our team. The successful candidate will be responsible for providing expert-level customer support and care coordination services to clients.Key Features:Full-time position in the Auckland CBD.Hybrid work environment.Opportunity to work with a dynamic team.Comprehensive...
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Client Success Advocate
3 days ago
Auckland, Auckland, New Zealand Tangram Full timeJob DescriptionAs a Client Success Advocate at Grinding Gear Games, you will be responsible for delivering exceptional customer service and support to our community.This is a challenging yet rewarding role that requires a strong ability to communicate effectively, both verbally and in writing. You will work closely with our community to understand their...
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Care Partner Advocate
7 days ago
Auckland, Auckland, New Zealand Ihc New Zealand Full timeWe are looking for a highly motivated and dedicated individual to join our team as a Care Partner Advocate. As a Care Partner Advocate, you will work closely with a person we support to help them achieve their goals and improve their overall quality of life.Your key responsibilities will include assisting the person we support to develop and implement a...
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Community Wellbeing Advocate
3 days ago
Auckland, Auckland, New Zealand New Zealand Government Full timeNew Zealand Government is seeking a Community Wellbeing Advocate to work with children and families in our community.As a Community Wellbeing Advocate, you will work with other social services, agencies, and providers to ensure the needs of the child or young person and their family are fully met.The key requirements of this role include:Full registration...
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Community Advocate
5 days ago
Auckland, Auckland, New Zealand Alpha Personnel Recruitment Ltd Full timePosition Community Advocate - West AucklandDivision Alpha RecruitmentJob Type PermanentLocation Auckland - WestRef# CE11145899Posted 27 February 2025Close off 7 March 2025The opportunity:Our client is a not-for-profit social services organisation providing refuge to women in need of their services.This is a unique role that will provide you with a greater...
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Xero Customer Advocate
3 days ago
Auckland, Auckland, New Zealand Xero Full timeOur Company CultureWe're a values-driven organization that prioritizes innovation, collaboration, and customer satisfaction. Our team is comprised of talented professionals who share a commitment to excellence and a desire to make a real difference in the lives of our customers.Job DetailsWe're seeking an experienced Customer Experience Specialist to join...
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Search Experience Advocate
2 days ago
Auckland, Auckland, New Zealand Constructor Full timeAbout UsWe're Constructor.io, a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We power product search and discovery for some of the largest retailers in the world, like Sephora and Petco.About the PositionWe're seeking a Search Experience Advocate to join our team, someone who is...
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Omnichannel Customer Advocate
6 days ago
Auckland, Auckland, New Zealand Oak Furniture Store Nz & Au Full timeAbout the RoleWe are looking for a talented and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing outstanding customer service and support to our customers.
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AWS Customer Advocate
1 day ago
Auckland, Auckland, New Zealand Amazon Full timeA Day in the LifeA typical day as a Cloud Support Engineer will bring new and exciting challenges. You will have the opportunity to:Learn and use the latest technologiesApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsInteract with leading engineers around the worldPartner with Amazon Web Services teams...
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Customer Service Advocate
3 days ago
Auckland, Auckland, New Zealand Worldline NZ Full timeSupporting the Heart of NZ's Payments NetworkWe're at the forefront of New Zealand's payment network, empowering over 120,000 businesses nationwide. Our goal is to deliver seamless payments experiences for Kiwis.About the RoleThis Customer Support Advisor position is a key part of our team, dedicated to assisting businesses with their queries and...
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Women's Health Advocate
3 days ago
Auckland, Auckland, New Zealand Te Whatu Ora - Health New Zealand Full timeWe are dedicated to empowering women to take control of their health and well-being. As a Women's Health Advocate, you will be an integral part of our mission to promote healthy lifestyles and improve maternal outcomes.About Our ServicesAt Te Whatu Ora - Health New Zealand, we offer a comprehensive range of services designed to meet the unique needs of women...
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Wellbeing Advocate
4 days ago
Auckland, Auckland, New Zealand University Of Auckland Full timeAbout the OpportunityThe University of Auckland's Te Papa Manaaki | Campus Care team is seeking a skilled Wellbeing Advocate to join its team. This is an exciting opportunity for a qualified professional to make a positive impact on the lives of students.Key ResponsibilitiesSupport students to overcome barriers to success and minimize health...
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ANZ Customer Advocate
3 hours ago
Auckland, Auckland, New Zealand Tradify Full timeIn this role as a Customer Success Representative at Tradify, you will play a critical part in ensuring the long-term success of our customers in the ANZ region. You will be responsible for communicating with customers, providing guidance on using our technology, and helping them to achieve their desired outcomes.Key Responsibilities:Provide exceptional...