Xero Customer Advocate

About the RoleXero's Customer Experience Team works together to provide 24/7 support to our users. We're Xero brand ambassadors, aiming to delight our customers and make it easy for them to see how Xero adds value to their business.The Customer Experience Specialist plays a key role at Xero, providing support and guidance to small business owners,...

About UsXero is a cloud-based accounting software company that helps small businesses manage their finances. Our team is passionate about delivering exceptional customer experiences, and we're looking for a skilled Customer Experience Specialist to join our award-winning Customer Experience Team.As a Customer Experience Specialist, you'll work closely with...

Xero is a global leader in cloud-based accounting software, dedicated to making life easier for small businesses and their communities. Our 2025 strategy focuses on delivering exceptional value to our customers through talented people working across our Go-To-Market function.We're seeking experienced sales professionals to join our Sales team in Sydney,...

We're looking for a talented individual to join our team as a Xero Partner Acceleration Specialist.In this role, you'll work closely with our Partners to develop and implement strategies that drive revenue growth and improve customer engagement.Key Responsibilities:Develop and implement territory plans to increase revenue through Xero plan upgrades and...

About the RoleXero's Customer Experience Team works tirelessly to provide 24/7 support to our users. As a Senior Customer Support Manager, you'll lead a team of passionate professionals dedicated to delivering exceptional experiences for both our customers and Xero.Your primary focus will be on driving results through effective coaching, empowering your team...

Xero Developer Platform OverviewThe Xero Developer Platform is a key strategic asset for Xero, connecting millions of small business customers and their advisors to over 1,000 app partners and financial services in the Xero App Store. Our platform enables developers to build value-added integrations on the Xero platform, driving innovation and growth for...

Job SummaryXero is seeking a highly motivated and experienced Xero Support Expert to join our team. As a Xero Support Expert, you will provide exceptional support and guidance to our customers, working closely with them to understand their needs and provide tailored solutions to resolve their issues.About the RoleYou will be responsible for delivering...

Role OverviewWe're seeking an exceptional leader to join our Xero team as a Customer Experience Team Lead. This pivotal role involves guiding a talented group of specialists and seniors in delivering top-notch customer experiences that exceed expectations.In this position, you'll oversee the performance of your team, ensuring they provide exceptional support...

Our PurposeAt Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

About the RoleThis is an exciting opportunity for a talented Technical Director to join our team and help drive the success of Xero's cloud-native platform. As a senior leader, you will be responsible for guiding engineering practices, advocating for new technology and tooling, and ensuring security and data guidelines are implemented.You will lead by...

Xero's Incident and Problem Management team is a dynamic group of professionals dedicated to driving enduring reliability at Xero through robust, consistent, and fast response to high-severity incidents. We're looking for multiple Senior Engineers to join our team and contribute to our ongoing transformation of the Xero SRE culture.As a Senior Engineer,...

What You'll DoAs an Engineering Practice Lead, you will be responsible for guiding engineering practices, advocating for new technology and tooling, and ensuring security and data guidelines are implemented. You will lead by example, designing and authoring beautiful code, driving proof of concepts, and solving hard technical problems.You will promote...

About XeroXero is a cloud-based accounting software that helps small businesses manage their finances. Our mission is to revolutionize the way businesses operate by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps.As a Senior Software Engineer at Xero, you will play a key role in...

About UsXero empowers small businesses to supercharge their operations by automating routine tasks, surfacing actionable insights and connecting them with the right data, advisors and apps. Our vision is to build a stronger economy that can change the world.Job OverviewWe are seeking a highly skilled Data Platform Lead to own Xero's capabilities for...

Our PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.We are seeking a...

Xero's Site Reliability Engineering organization is seeking multiple Senior Engineers to join our Incident and Problem Management team. As a Senior Engineer, you'll be responsible for driving enduring reliability at Xero through robust, consistent, and fast response to high-severity incidents.Key responsibilities include:Owning the incident management...

Our PurposeAt Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

Our mission at Xero is to empower small businesses to succeed. To achieve this, we are building a world-class Customer Success Team. As a key member of this team, you will play a critical role in driving customer retention, satisfaction, and growth.The Customer Success (CS) People Lead sits within the Customer Experience (CX) function and leads a group of...

Unlocking Customer PotentialXero is a cloud-based accounting software company that empowers small businesses to succeed. Our customer success team plays a vital role in helping our customers achieve their goals, while driving advocacy for Xero through delivering exceptional experiences.Your Key ResponsibilitiesLead a group of specialists, providing guidance,...

Our Purpose At Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...