Customer Service Advocate
5 days ago
Supporting the Heart of NZ's Payments Network
We're at the forefront of New Zealand's payment network, empowering over 120,000 businesses nationwide. Our goal is to deliver seamless payments experiences for Kiwis.
About the Role
This Customer Support Advisor position is a key part of our team, dedicated to assisting businesses with their queries and troubleshooting technical issues. You'll be the friendly voice that helps them navigate our services, introducing them to new features that can enhance their operations.
Your Key Responsibilities:
- Answering calls and emails with patience and expertise to resolve customer inquiries
- Diagnosing technical problems and escalating where necessary
- Introducing customers to innovative Worldline products that can benefit their business
- Maintaining accurate records of all interactions
What Makes You Suitable for This Role?
- You have excellent communication skills and a passion for helping others
- Proven experience in customer-facing roles or technical support environments
- Basic computer skills and eagerness to learn more about our systems
- Flexibility and adaptability to handle varied tasks and priorities
What Benefits Can You Expect?
- A dynamic work environment with opportunities for growth and professional development
- A competitive compensation package and benefits program
- A supportive team culture that values collaboration and diversity
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