Customer Service Advocate

5 days ago


Auckland, Auckland, New Zealand Worldline NZ Full time

Supporting the Heart of NZ's Payments Network

We're at the forefront of New Zealand's payment network, empowering over 120,000 businesses nationwide. Our goal is to deliver seamless payments experiences for Kiwis.

About the Role

This Customer Support Advisor position is a key part of our team, dedicated to assisting businesses with their queries and troubleshooting technical issues. You'll be the friendly voice that helps them navigate our services, introducing them to new features that can enhance their operations.

Your Key Responsibilities:

  1. Answering calls and emails with patience and expertise to resolve customer inquiries
  2. Diagnosing technical problems and escalating where necessary
  3. Introducing customers to innovative Worldline products that can benefit their business
  4. Maintaining accurate records of all interactions

What Makes You Suitable for This Role?

  • You have excellent communication skills and a passion for helping others
  • Proven experience in customer-facing roles or technical support environments
  • Basic computer skills and eagerness to learn more about our systems
  • Flexibility and adaptability to handle varied tasks and priorities

What Benefits Can You Expect?

  1. A dynamic work environment with opportunities for growth and professional development
  2. A competitive compensation package and benefits program
  3. A supportive team culture that values collaboration and diversity


  • Auckland, Auckland, New Zealand 1300SMILES Ltd Full time

    About the Position:We are looking for a highly skilled and motivated individual to join our team as a Customer Service Advocate for Dental Practices. In this role, you will be responsible for providing exceptional customer experiences and ensuring seamless interactions between our clinics and vendors.Your Key Responsibilities:Deliver outstanding customer...


  • Auckland, Auckland, New Zealand Corpay Technologies Full time

    Job Description:As a Senior Customer Advocate at Corpay Technologies, you will play a pivotal role in driving customer growth and satisfaction.Your primary responsibility will be to deliver exceptional customer experiences, ensuring seamless onboarding and adoption of our services.You will also be responsible for resolving customer queries and issues on...


  • Auckland, Auckland, New Zealand Corpay Technologies Full time

    Client Experience AdvocateJoin CORPAY Technologies' Australasia Customer Experience Team as a Client Experience Advocate! As a key member of our team, you will be responsible for delivering exceptional customer experiences and building long-term relationships with our clients.Your primary responsibilities will include:Providing exceptional customer service...


  • Auckland, Auckland, New Zealand Idexx Full time

    Job SummaryAre you passionate about animal health and technology? Do you enjoy solving complex problems and helping others? As a Global Customer Support Advocate at IDEXX, you will be part of our dynamic Support Team, working with customers worldwide to provide expert guidance on using our practice management software. This role offers opportunities for...


  • Auckland, Auckland, New Zealand Allianz Partners Full time

    About UsAllianz Partners is one of the most trusted insurance and asset management companies in the world. We are committed to caring for our employees, their ambitions, dreams, and challenges, making us a unique employer. Our diverse and inclusive workforce allows everyone to feel empowered and confident to explore, grow, and shape a better future for our...

  • Technology Advocate

    4 days ago


    Auckland, Auckland, New Zealand ENGINEERINGUK Full time

    About Our TeamWe are a team of passionate technologists dedicated to delivering exceptional customer experiences. As a Technology Advocate at ENGINEERINGUK, you will play a critical role in shaping our technical strategy and ensuring that our clients receive the best possible support.Main Responsibilities:Advocate for customer needs and preferences within...


  • Auckland, Auckland, New Zealand Amazon Full time

    About the RoleWe are seeking an experienced AWS Technical Advocate to join our team, supporting customers in navigating the complexities of cloud computing. As a trusted advisor, you will provide guidance on best practices, share knowledge, and collaborate with internal teams to develop innovative solutions.**Key Responsibilities**Act as a technical liaison...


  • Auckland, Auckland, New Zealand The Instillery Group Full time

    Job Description:We are looking for a highly motivated Client Advocate Expert to join our team. The successful candidate will be responsible for providing expert-level customer support and care coordination services to clients.Key Features:Full-time position in the Auckland CBD.Hybrid work environment.Opportunity to work with a dynamic team.Comprehensive...


  • Auckland, Auckland, New Zealand Tangram Full time

    Job DescriptionAs a Client Success Advocate at Grinding Gear Games, you will be responsible for delivering exceptional customer service and support to our community.This is a challenging yet rewarding role that requires a strong ability to communicate effectively, both verbally and in writing. You will work closely with our community to understand their...


  • Auckland, Auckland, New Zealand New Zealand Government Full time

    New Zealand Government is seeking a Community Wellbeing Advocate to work with children and families in our community.As a Community Wellbeing Advocate, you will work with other social services, agencies, and providers to ensure the needs of the child or young person and their family are fully met.The key requirements of this role include:Full registration...


  • Auckland, Auckland, New Zealand Auckland Council Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our dynamic team at Auckland Council. As a key member of our Contact Centre, you will play a vital role in providing exceptional customer experiences.Key ResponsibilitiesRespond promptly and accurately to phone inquiries from customers, ensuring their needs are met and concerns...


  • Auckland, Auckland, New Zealand Bizcover Full time

    BizCover is a company that values diversity and inclusivity, and we are committed to creating a workplace culture that reflects these values.As a Business Insurance Client Experience Advocate, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their journey with us.Your key responsibilities will...

  • Community Advocate

    7 days ago


    Auckland, Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    Position Community Advocate - West AucklandDivision Alpha RecruitmentJob Type PermanentLocation Auckland - WestRef# CE11145899Posted 27 February 2025Close off 7 March 2025The opportunity:Our client is a not-for-profit social services organisation providing refuge to women in need of their services.This is a unique role that will provide you with a greater...


  • Auckland, Auckland, New Zealand Karen Walker International Full time

    We are seeking a talented and motivated Senior Sales Associate to join our team at Karen Walker International. As a key member of our sales team, you will be responsible for driving sales growth, contributing to our brand's success, and delivering exceptional customer experiences.About The RoleYou will be responsible for actively collaborating with the team...


  • Auckland, Auckland, New Zealand Amazon Full time

    A Day in the LifeA typical day as a Cloud Support Engineer will bring new and exciting challenges. You will have the opportunity to:Learn and use the latest technologiesApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsInteract with leading engineers around the worldPartner with Amazon Web Services teams...


  • Auckland, Auckland, New Zealand Constructor Full time

    About UsWe're Constructor.io, a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We power product search and discovery for some of the largest retailers in the world, like Sephora and Petco.About the PositionWe're seeking a Search Experience Advocate to join our team, someone who is...


  • Auckland, Auckland, New Zealand Generate KiwiSaver Scheme Full time

    We are seeking an experienced Client Relationship Manager to join our team at Generate KiwiSaver Scheme. As a leading provider of KiwiSaver and wealth management services, we are committed to delivering exceptional customer experiences. Our goal is to empower our members to make informed financial decisions and achieve strong long-term performance.About The...


  • Auckland, Auckland, New Zealand Xero Full time

    Our Company CultureWe're a values-driven organization that prioritizes innovation, collaboration, and customer satisfaction. Our team is comprised of talented professionals who share a commitment to excellence and a desire to make a real difference in the lives of our customers.Job DetailsWe're seeking an experienced Customer Experience Specialist to join...


  • Auckland, Auckland, New Zealand Mercy Hospice Full time

    We're seeking a Nurse Advocate for Māori Patients to join our team at Mercy Hospice. As a Clinical Nurse Specialist – Māori Health (CNS-MH), you'll play a key role in shaping the future of palliative care with a specialist focus on Māori Health and advocacy.This new position has been created to acknowledge our responsibilities to Te Triti o Waitangi and...


  • Auckland, Auckland, New Zealand Te Whatu Ora - Health New Zealand Full time

    We are dedicated to empowering women to take control of their health and well-being. As a Women's Health Advocate, you will be an integral part of our mission to promote healthy lifestyles and improve maternal outcomes.About Our ServicesAt Te Whatu Ora - Health New Zealand, we offer a comprehensive range of services designed to meet the unique needs of women...