
Resort Front Desk Supervisor
2 days ago
Leadership Opportunity
We are seeking an experienced and skilled leader to join our team as the Office And Guest Services Team Leader. As a key member of our front office team, you will be responsible for leading a team of guest services professionals and overseeing the day-to-day operations of the front office and guest services team.
This role requires strong leadership and management skills, with the ability to maintain high standards of customer service, manage and oversee the guest services team, and implement process improvements to enhance efficiency and the guest experience.
Key Accountabilities
- Lead and manage the guest services team to deliver exceptional customer service
- Maintain high standards of customer service at all times
- Develop and implement process improvements to enhance efficiency and the guest experience
- Liaise with other departments to coordinate guest requirements
- Provide on-the-job training and support to develop the guest services team
- Manage seasonal workflows to maximise efficiencies with the wider resort team
About Us
Hahei Beach Resort is a New Zealand family-owned company offering a unique blend of accommodation, dining, and recreational activities. We are committed to delivering exceptional customer service and creating unforgettable experiences for our guests.
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