Hospitality Operations Supervisor

1 day ago


Hamilton, Waikato, New Zealand Tangram Full time

Role Summary

We are seeking an experienced Front Office Manager to join our team at Tangram. The successful candidate will have a strong background in hospitality management, excellent customer service skills, and the ability to lead and motivate a team.

Main Duties

  • Manage and oversee the day-to-day operations of the front office and guest services team
  • Ensure high standards of customer service are maintained at all times
  • Roster and schedule the guest services team to provide optimal coverage
  • Handle complex guest queries and complaints in a professional and timely manner
  • Liaise with other departments to coordinate guest requirements

Requirements

  • Minimum 5 years' experience in a similar leadership role within the hospitality industry
  • Excellent customer service skills and the ability to handle high-pressure situations
  • Strong communication and interpersonal skills to effectively lead and motivate a team
  • Proficient in using hotel management software (Seekom) and Google applications
  • A passion for the hospitality industry and delivering exceptional guest experiences
  • A flexible and adaptable approach to work, with the ability to multitask


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