Office And Guest Services Team Leader

7 days ago


Hamilton, Waikato, New Zealand Tangram Full time

As the Office & Guest Services Team Leader at Hahei Beach Resort, you will play a vital role in ensuring our guests have an exceptional experience during their stay.
Reporting to the General Manager, you will lead a team of guest services professionals and be responsible for overseeing front-office operations.What you'll be doingManage and oversee the day-to-day operations of the front office and guest services teamEnsure high standards of customer service are maintained at all timesRoster and schedule the guest services team to provide optimal coverageHandle complex guest queries and complaints in a professional and timely mannerLiaise with other departments to coordinate guest requirementsAssist with reception duties as neededProvide on-the-job training and support to develop the guest services teamImplement process improvements to enhance efficiency and the guest experienceManage the seasonal workflows to maximise efficiencies with the wider resort teamWhat we're looking forMinimum 5 years' experience in a similar leadership role within the hospitality industryExcellent customer service skills and the ability to handle high-pressure situationsStrong communication and interpersonal skills to effectively lead and motivate a teamProficient in using hotel management software (Seekom) and Google applicationsA passion for the hospitality industry and delivering exceptional guest experiencesA flexible and adaptable approach to work, with the ability to multitaskYou must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship.About usHahei Beach Resort is a much-loved holiday destination located on the beachfront in Hahei on the Coromandel Peninsula.
We are New Zealand family-owned company offering a wide range of accommodation, camping, seasonal food and beverage offerings, and breathtaking natural surroundings.If you are passionate about hospitality and dedicated to delivering exceptional customer service, we encourage you to apply for this role.
Please note we will only be in touch with shortlisted candidates.Apply online for this role or contact Maria Madill for more information.
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