Resort Guest Services Director

2 days ago


Hamilton, Waikato, New Zealand Tangram Full time

About Us

Tangram is a New Zealand family-owned company that offers a unique holiday experience on the Coromandel Peninsula. Our resort features a range of accommodation options, delicious seasonal food and beverage offerings, and breathtaking natural surroundings.

The Ideal Candidate

We are looking for an experienced Front Office Manager who can lead our guest services team and deliver exceptional customer service. The successful candidate will have a strong background in hospitality management, excellent communication skills, and a passion for delivering outstanding guest experiences.

Key Responsibilities

  1. Lead the guest services team to ensure high standards of customer service are maintained
  2. Oversee front-office operations and implement process improvements to enhance efficiency and the guest experience
  3. Liaise with other departments to coordinate guest requirements and ensure seamless delivery of our services
  4. Develop and implement effective training programs to upskill the guest services team
  5. Collaborate with the wider resort team to achieve maximum efficiency and productivity

What We Offer

Tangram offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package. If you are passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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