IT Liaison Manager

3 days ago


Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time
Job Description

We are seeking an experienced IT Liaison Manager to oversee our NZ IT operations and serve as the primary point of contact for associates in New Zealand. This role involves working closely with our main IT vendor, Accenture, to ensure they deliver exceptional service to our team.

You will be based across our head office and factory in East Tamaki, overseeing various responsibilities including:

  • Acting as the key liaison across business units, information technology teams, and external IT partners.
  • Developing a deep understanding of the business's workings, challenges, and needs, and translating them into IT-enabled solutions.
  • Representing and driving the IT vision, strategy, and initiatives to the business leadership team and ensuring stakeholders are aware of the IT vision, strategic planning, and priorities.
  • Managing stakeholder expectations and aligning them with business goals.
  • Ensuring day-to-day IT Applications Support services meet business needs and align with JDE Peet's company values (Simplicity, Entrepreneurship, Accountability, Discipline, and Solidarity).
  • Being the main point of contact for our main IT partner, Accenture, along with our ANZ IT Manager.
  • Enabling fixes by effectively managing Accenture and holding them accountable for meeting our SLAs.
  • Serving as an expert on system improvements and project rollouts, providing assistance and knowledge to the rest of the business.
  • Suggesting and working on improvements to local infrastructure and network.
  • Reprioritizing work and supporting vendors in resolving priority incidents when the main office and factory are impacted by high-priority incidents.
  • Working on various projects to improve user experience, such as IT onboarding of new associates.


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