IT Solutions Manager

2 months ago


Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

At JACOBS DOUWE EGBERTS, we're seeking an IT Solutions Manager to oversee our New Zealand IT operations and serve as the primary point of contact for our associates in this region.

About the Role

This is a unique opportunity to be responsible for our IT infrastructure in NZ, working closely with our main IT vendor Accenture to ensure they deliver exceptional service to our team. As the IT Solutions Manager, you will be based across our head office and factory in East Tamaki.

Your key responsibilities will include:

  • Serving as the liaison between business units, IT teams, and external partners
  • Developing a deep understanding of our business operations, challenges, and needs
  • Representing and driving the IT vision, strategy, and initiatives to the business leadership team
  • Managing stakeholder expectations and alignment with business goals
  • Ensuring day-to-day IT applications support services meet business needs and align with company values
  • Main point of contact for Accenture, alongside our ANZ IT Manager
  • Enabling fixes by effectively managing Accenture and holding them accountable for meeting SLAs
  • Providing expertise on system improvements and project rollouts, including assistance and knowledge sharing with the rest of the business
  • Suggesting and implementing local infrastructure and network enhancements
  • Reprioritizing work and supporting vendors in resolving priority incidents
  • Working on various projects to improve user experience, such as IT onboarding of new associates
Requirements

We're looking for someone with the following skills and experience:

  • Broad business partnering experience
  • Experience with ITIL v3 is a bonus
  • At least 3 years of working experience in IT
  • The ability to bridge IT stakeholders and the business, explaining technical concepts simply
  • Prioritization and communication skills
  • Organizational abilities and awareness of IT happenings in NZ
  • Stakeholder management and relationship-building skills
  • Autonomy and drive to execute their agenda
  • An unrestricted Work Visa
What We Offer

We provide a competitive salary, 3% Kiwisaver Employer Contribution, Discretionary Bonus, and other attractive benefits, including half a day off on your birthday, medical insurance for you and your family, income protection, life insurance, and summertime hours (finishing at 3 PM on Fridays during daylight-saving months). You'll also enjoy delicious coffee and tea on-site, quarterly free staff parcels, and more.



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