Customer Service Liaison Officer
3 days ago
Job Title: Customer Service Liaison Officer
About Us:
At Advanced Computers Ltd, we strive to deliver exceptional customer experiences. As a key member of our team, you will play a vital role in ensuring our customers receive the highest level of service and support.
Estimated Salary: £25,000 - £30,000 per annum
Job Description:
As a Customer Service Liaison Officer, your primary responsibility will be to provide prompt and efficient assistance to our customers. Your duties will include:
- Welcoming customers into our branch office and ensuring they have a positive experience
- Promptly answering incoming calls, live chats, and emails to address customer queries and concerns
- Collecting and processing mail, including sending electronic quotations, invoices, and statements as requested
- Organising deliveries, pickups, and onsite services for customers
- Handling customer complaints and escalating them to higher management if necessary
- Collecting, recording, and banking customer payments
- Daily account reconciliation to ensure accuracy and transparency
- Maintaining a tidy office and showroom environment
- Assisting with monthly stocktakes as required
Required Skills and Qualifications:
To succeed in this role, you will need:
- At least 2-3 years of administrative experience, preferably in a customer-facing role
- Clear, friendly communication and interpersonal skills, both verbal and written
- A high level of customer focus and attention to detail
- Excellent organisational and prioritisation skills to manage multiple tasks efficiently
- Confident computer literacy, including intermediate proficiency with Microsoft Office
- The motivation to learn new skills quickly and adapt to changing situations
Benefits:
We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that values teamwork and innovation.
Note: This position may require working on Saturdays (10am - 4pm).
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