Key Account Services Manager
4 days ago
Job Overview
DHL Express is seeking a highly skilled and experienced leader to join our team as a Key Account Supervisor. This role is responsible for leading and managing a team of Key Account Advisors to deliver best-in-class service to DHL Express's top customers.
About the Role
The Key Account Supervisor will be responsible for implementing and ensuring adherence to approved Service Level Agreements, communicating and implementing procedures for handling and resolving queries in accordance with DHL policies and country-specific requirements. The role also involves coaching and developing team members, handling escalations, and ensuring compliance with company policies.
Key Responsibilities
- Implement and ensure adherence to approved Service Level Agreements
- Communicate and implement procedures for handling and resolving queries
- Coach and develop team members
- Handle escalations and assist in issue resolution
- Ensure compliance with company policies
Qualifications & Experience
- At least 2 years of leadership experience managing a high-performing customer service team
- Strong communicator (verbal and written) with excellent attention to detail
- Proven leadership and coaching skills with the ability to motivate others
- Problem-solving expertise and a solutions-focused mindset
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