IT Service Desk Lead

2 days ago


Auckland, Auckland, New Zealand Abano Healthcare Pty Ltd Full time

About Abano Healthcare

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Abano Healthcare Pty Ltd is the largest dental support organization in Australia and New Zealand, supporting over 1,500 dentists and 280+ dental practices with cutting-edge technology and operational excellence.

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We Seek an IT Service Desk Manager

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This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support. The successful candidate will lead and develop our high-performing Service Desk team to ensure smooth operations across our network.

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The Role

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We are looking for a highly motivated and experienced IT Service Desk Manager to oversee our IT support operations. Your key responsibilities will include:

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  • Leading and developing a high-performing Service Desk team to achieve business objectives.">
  • Overseeing IT support operations to ensure timely resolution of incidents and requests.">
  • Implementing best practices in IT service management and driving continuous improvement.">
  • Collaborating with internal teams and external vendors to enhance IT services.">
  • Maintaining accurate records and reporting service desk performance metrics.">
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About You

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To be successful in this role, you will need:

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  • A strong background in IT service management, preferably in an MSP environment.">
  • Excellent knowledge of ITIL frameworks and ITSM best practices.">
  • Experience managing, coaching, and developing a team in a dynamic environment.">
  • Strong problem-solving skills and a customer-first approach.">
  • Excellent communication and stakeholder management skills.">
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What We Offer

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As part of our collaborative and high-performance team, you will enjoy career growth opportunities in a rapidly expanding organization. We offer a competitive salary and great employee benefits.

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About Us

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Abano Healthcare is dedicated to supporting world-class dental care across Australia and New Zealand. We strive to provide innovative solutions that drive success in the dental industry.

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Apply Today



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