IT Service Desk Lead
2 days ago
About Abano Healthcare
">Abano Healthcare Pty Ltd is the largest dental support organization in Australia and New Zealand, supporting over 1,500 dentists and 280+ dental practices with cutting-edge technology and operational excellence.
">We Seek an IT Service Desk Manager
">This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support. The successful candidate will lead and develop our high-performing Service Desk team to ensure smooth operations across our network.
">The Role
">We are looking for a highly motivated and experienced IT Service Desk Manager to oversee our IT support operations. Your key responsibilities will include:
">- Leading and developing a high-performing Service Desk team to achieve business objectives.">
- Overseeing IT support operations to ensure timely resolution of incidents and requests.">
- Implementing best practices in IT service management and driving continuous improvement.">
- Collaborating with internal teams and external vendors to enhance IT services.">
- Maintaining accurate records and reporting service desk performance metrics.">
About You
">To be successful in this role, you will need:
">- A strong background in IT service management, preferably in an MSP environment.">
- Excellent knowledge of ITIL frameworks and ITSM best practices.">
- Experience managing, coaching, and developing a team in a dynamic environment.">
- Strong problem-solving skills and a customer-first approach.">
- Excellent communication and stakeholder management skills.">
What We Offer
">As part of our collaborative and high-performance team, you will enjoy career growth opportunities in a rapidly expanding organization. We offer a competitive salary and great employee benefits.
">About Us
">Abano Healthcare is dedicated to supporting world-class dental care across Australia and New Zealand. We strive to provide innovative solutions that drive success in the dental industry.
">Apply Today
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